DRE Internet Services has always upheld the standard for privacy protection and continues to be dedicated to protecting your personal information. From 21 December 2001, the Australian Privacy Amendment (Private Sector) Act 1000 gives you certain rights in relation to how your personal information is handled. The Australian National Privacy Principles governs the collection, use, storage and disclosure of personal and sensitive information.

DRE Internet Services hosts, writes and controls a large number of web sites for various clients. The following statement addresses the relevant privacy issues for those web sites.

 Information we may collect

The type of information that we may collect from you will depend on what products and services you acquire from DRE Internet Services or a hosted website. We may obtain personal information through our web sites, by e-mail, by telephone, by written responses or through personal visits by our staff.  In a few areas on our hosted web sites you may be asked to provide information that personally identifies you (personal information) or allows us to contact you. This information enables us or our clients to assist you with technical support issues, to respond to any product enquiries, to enable you to download any information from our hosted web sites or use a site Guest Book or to follow up with you after your visit. Any Information that you may be asked to provide for a site Guest Book may be made visible to others who access that Guest Book. DRE Internet Services has no control whatsoever over sites that it hosts that may use a Guest Book and we encourage you to consider the impact of providing such information before accessing and using any site Guest Book.

Generally the information you may be  asked to provide is restricted to your name, your telephone numbers, your company name and address,  your e-mail address and, in certain circumstances, we may ask your gender and age to protect us or our clients from inadvertently sending you inappropriate material. It is optional for you to provide us with your personnel information. However, we also reserve the right to withhold any or all information that you have requested or withhold any offered Service if we do not receive the information we asked for. DRE Internet Services or its clients also may make limited use of cookies on its web sites. Cookies are only used to improve the functionality of our web sites, not to store any of your personal information. When cookies are used on a hosted site, they are used to store information relating to your visit such as a unique identifier, or a value to indicate whether you have seen a web page and to distinguish your Internet Browser from the thousands of other browsers. The cookies help us and our clients develop the design and layout of the web sites, improve applications and measure the effectiveness of our marketing activities. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not. There are many third party programs that also allow you to manage cookies and privacy_officer@dre.com would be happy to recommend a suitable program. (DRE Internet Services uses and recommends CookieWall from www.analogx.com)

 Use of information collected

As a standard practice, we or our clients do not give or share any personally identifiable or private customer information with third parties, unless they are acting as an intermediary. In all cases these intermediaries will be required to keep confidential the personal information provided by you. The personal information that may be  collected is used only for the purposes stated to support your customer relationship with DRE Internet Services,   its clients or hosted websites. Among other things, we and our clients want to help you obtain product and company information where appropriate. We may use direct marketing to alert you to special offers, new products and services. If at any time you do not wish to receive further marketing information or any other communication from us, you have the option under law to ask us not to send it to you and not to disclose your information to our intermediaries for that purpose. You may do this by contacting our  privacy_officer@dre.com or on telephone (08)9646 0073. DRE Internet Services does not send illegal unsolicited emails or information but we have no control over our clients. If you receive illegal Spam emails, we encourage you to report the offenders to the Australian Communications and Media Authority. (ACMA -Make a report or complaint)

 Data security

All stored customer information is retained on a secure server and is protected from unauthorized access through the use of, but not limited to any or all of, fire-walls, secure passwords, user logins or other security procedures. All our Servers that may contain personal information are protected by constant anti-virus checks. However, we wish to emphasize the fact that the internet is not a secure environment. Please be careful and responsible whenever you are on-line. If you post personal information on-line that is accessible to the public, you may receive unsolicited messages from other parties. While we strive to protect your personal information, DRE Internet Services cannot ensure or warrant the security of any information you transmit to us or our clients via the internet, and you do so at your own risk. We intend to destroy or de-identify the information you provided to us if it is no longer required for the purpose it was obtained for and we encourage our clients to do the same. DRE Internet Services also cannot warrant that your email details or addresses may not fall into the hands of persons that send un-solicited emails, known as Spam, as often these details are obtained without our knowledge from other servers used in conjunction with the transmission of your email to us. We will not knowingly release any such email details to any third party for the use of Spam and we or our clients do not condone the use of Spam on the Internet. DRE Internet Services never has and never will supply your email address or your personal details to any third party unless authorised by you and we prohibit our clients for doing so.

 Accuracy of information colleted

We aim to ensure that the personal information we hold about you is current and accurate. If you think that the information is inaccurate, please contact us at:

privacy_officer@dre.com

or on telephone (08)9646 0073 and we will take reasonable steps to ensure that it is corrected. However, if you believe that the accuracy of your personal information collected by one of our clients or a website hosted by us is incorrect, you must contact the owner of that website directly as we cannot correct what we haven't collected.